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Hinduja Global Solutions to Create over 560 Northern Ireland Jobs

Economy Minister Diane Dodds met with representatives from Hinduja Global Solutions UK to announce the company’s plans to create 565 new jobs across Northern Ireland. L-R Adam Foster CEO Hinduja Global Solutions UK, Kevin Holand CEO Invest NI, Mark Hooper CFO Hinduja Global Solutions UK.

Economy Minister Diane Dodds met with representatives from Hinduja Global Solutions UK to announce the company’s plans to create 565 new jobs across Northern Ireland.

Hinduja Global Solutions (HGS) is a global provider in business process management (BPM) and customer experience management.

Speaking about the investment, the Minister said: “It is my pleasure to welcome HGS to Northern Ireland and announce this major investment. A project of this scale will deliver a real boost for our economy, generating additional annual salaries of around £10million once fully implemented.

“The creation of over 560 jobs, all of which can be home-based, will provide job opportunities across the whole of Northern Ireland. This provides important employment options for those in rural communities and those who will be attracted to working from home through lifestyle or necessity. 

“This also brings environmental benefits including reduced energy use and costs, along with less travelling for staff, less time away from home leading to improved work-life balance, less stress and more flexibility.”

Around 100 jobs are already in place, with people recruited from every council area in Northern Ireland.

Invest Northern Ireland has worked extensively to help secure this project for Northern Ireland. £1,695,000 of support has been offered to the company to secure the project and to help create 565 new jobs.

Strong 12 Months

Adam Foster, CEO of Hinduja Global Solutions UK, said: “Our business was already growing but the last 12 months have been particularly strong. This growth means we need to expand our team.

“We focus on clients and contracts where we can build longer term strategic relationships and bespoke solutions.

“We were attracted to Northern Ireland by the positive experience of others, the availability of talented people, and the good connectivity infrastructure which is so important to our homeworking model.

“There can be some misperceptions of business processing/contact centre type businesses, but we really pride ourselves on our positive culture at HGS. Our use of technology-powered services including automation, analytics and digital for back office processing frees up our staff to focus on higher-value and more interesting work. We provide equal opportunities for all employees and support them to take ownership of their actions, be proud of their achievements and celebrate successes.”

Kevin Holland, CEO, Invest Northern Ireland, said: “A project of this scale and type helps contribute to a balanced spread of economic development and recovery across Northern Ireland. It helps address the barriers some people face to access quality employment and this can help reduce economic inactivity.

“This particular project has diverse roles including customer agents, managers, and support roles. I know the HGS team is committed to delivering these new roles and growing beyond. We in turn are keen to ensure their Northern Ireland experience meets and then exceeds their expectations.”

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Business

Murphy Announces Business Rates Revaluation

Finance Minister, Conor Murphy has today announced a revaluation of all 74,750 non-domestic properties, delivering on his commitment for more frequent revaluations here.

Known as ‘Reval2023’, this process will result in a new non-domestic Valuation List being used to calculate business rate bills from April 2023.

Announcing the revaluation, Minister Murphy said: “The Covid-19 pandemic has had a dramatic impact on the economy resulting in changes between business sectors and this will feed through to changes to the rental values of many properties.

“Although the last revaluation was just over a year ago in 2020, I have asked Land & Property Services to bring forward another revaluation in the shortest possible time.

“Reval2023 will maintain fairness and ensure businesses are paying rates which take account of the impact of the pandemic.”

Commenting on support provided to businesses, Minister Murphy added: “Since April 2020, I have provided over £500 million of additional business rates support, with many businesses paying no rates at all over two years. The Executive has also provided significant financial support to businesses in the form of grants.

“As we look ahead to economic recovery and given the large scale of a revaluation it is important this work gets underway now.”

Business rates are charged on most non-domestic premises including shops, offices, warehouses, factories, hotels and pubs as well as utilities such as gas, water, electricity and wind farms.

Land & Property Services will begin collecting property information from business ratepayers later this year. This important information will form a database of new rental values as at 1 October 2021, instead of the current 2018 values, and will be used in assessing new rateable values for every property.

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Town and City Centre Investment Helping Thousands of Businesses in Their Recovery

Communities Minister Deirdre Hargey is pictured with Bryan Graham of Graham’s of Enniskillen who availed of Covid-19 Revitalise funding for his business to purchase new sanitizing stations and protective screens.

A £19.3million funding programme to support town and city centres recover from the impact of Covid-19 has helped thousands of businesses across councils, Communities Minister Deirdre Hargey has said. 

Launched in August 2020, initial funding for the Covid-19 Recovery Revitalisation Programme was for measures such as shop frontage and awnings/canopies; outdoor furniture; heaters and queueing systems. More recently the funding support longer term initiatives such as the creation of cycle paths and pedestrian walkways to encourage car-free shopping, small environmental improvements and the use of open space and vacant premises to provide safe facilities.

Total funding for the scheme was made up of £12million from the Department for Communities, £5million from the Department for Infrastructure and £2.3million from the Department of Agriculture, Environment and Rural Affairs

Speaking after visiting business in Enniskillen who availed of the funding Minister Hargey said: “The Covid-19 Recovery Revitalisation Programme is an excellent example of collaborative working and was created to help and support our urban and rural businesses deal with the impacts of the Covid-19 Pandemic. In total the funding has supported over 3,000 businesses across the north which has helped them to reopen safely. The funding has also been used to encourage people back into our towns and city centres to spend time, to support our local businesses and ultimately to help keep our town and city centres alive and prosperous.

“It has delivered funding of £1.29million to Fermanagh & Omagh District Council to support a range of projects including grants to support businesses across the entire Council area as they prepared a pathway out of lockdown by assisting them to provide a safer shopping experience for all their customers. I was pleased to see at first hand today how some of this support has been received by businesses in Enniskillen.”

Cllr. Chris McCaffrey (Vice Chairperson) Fermanagh & Omagh District Council added: “Fermanagh and Omagh District Council is committed to working in partnership to improve the lives of all the people of the district and this approach has delivered tangible benefits making the district an attractive place to live, work and visit.    

The Council has enjoyed an excellent working relationship with the Department for Communities over a number of years and it is a partnership we look forward to continuing to develop into the future for the benefit of our businesses and the wider community.   

The £1.2million funding through the Covid-19 Business Recovery and Revitalisation Grant Aid Scheme has been used to support businesses to respond to the impacts of the Covid-19 health pandemic, to encourage people to support local to aid economic recovery and to deliver schemes which will promote and revitalise our town centres.  

The Council will continue to work with the Department for Communities and other partners to provide assistance to local businesses and aid the recovery of the district into the future.”

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